See Tickets - where are my tickets?
Over the last couple of months See Tickets, the online ticket company appear to have stopped delivering by Royal Mail Recorded mail or Special Delivery, but instead now use a company called Special Mail Services.

This means that whereas in the old days when our friendly (if somewhat inefficient posty) would leave a card and the tickets could be picked up from our local sorting office. Not particularly efficient especially given the sorting office was open at some very strange times, but it was a system that worked.

Now, with SMS you have to meet a courier and show them some ID to get your tickets. The problem with this is that I can't take the delivery at home because I work and I can't take the delivery at work because I work in an office that has very strict policies in letters coming in and to be honest I don't want to eave my passport with our post room.

Also, you are supposed to get a card through the door and an email when delivery of tickets fails. Today I received the email but rather alarmingly not the card (probably meaning that the courier couldn't get into our building).

My last encounter with See/SMS resulted in me having to make 3 calls to SMS and See (each of which involves a queue with Meatloaf and Right Said Fred playing) to get a Saturday delivery - all for a pair of £5 tickets.

Today I've had slighlty better luck - I've managed to charm (OK I begged) the operator at SMS into arranging a Saturday delivery for our Glastonbury tickets, but it still means I've got to wait in on Saturday and wait for some hairy biker to turn up with my tickets. I was planning to head off to Soho for a mooch around Berwick Street to pick up some the the 7s ans 12s I've missed recently.

I never thought I'd say this when I had to treck down to the local sorting office, but - See tickets, please, please, please go back to Royal Mail.
- posted by Nigella @ 6:37 PM