Wednesday, September 28, 2005
See Tickets/SMS where are my tickets (yes again!)
Yes another rant about See Tickets and Special Mail Services. Every time. EVERY TIME. Every time we have to deal with SMS it’s a stress and we have to rearrange deliveries etc.
The recent saga is as follows. They tried to deliver some tickets to us last week and unsurprisingly we were at work. They followed up with a letter and several text messages (all in the same day) to prompt me to arrange redelivery.
I was working from home on Monday and so I called them up on Saturday to try and arrange a delivery. No such luck – all of their ‘delivery slots’ were full. Imagine the post office telling you this “Nah, sorry mate, can’t deliver your post today we’ve not got anymore space”. OK, so our dyslexic postie may not get the right address more than 60% of the time, but at least he’ll have a go and try to deliver it.
And so we decided to have the tickets delivered to Annie at work, which has actually been reasonably stress free (considering the whole see/SMS service level). Previous deliveries have been made before 9:30, so we were a little worried today when 4 o’clock rolled round and there was no sign of the greasy biker. In the 10 minutes that followed someone tried to deliver tickets to me, was told I didn’t work there and had pissed off. A call to the SMS call centre indicated that the tickets should have been delivered to Annie. So a right royal fuck up and we’ll have to get them redelivered another day, except we’re on holiday Friday so it’ll be next week before they can try again.
It’s an absolute bloody shambles and I can’t see it getting better. See tickets are the biggest online ticket broker so it’s not as if we have a choice and they refuse to give us, the customers, the right to choose how and where we want the tickets delivered.
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