Muso-bable
The thoughts and ocassional ramblings of a 30-something muso.
Hello, I’m a muso. I'm one of those guys you see digging around the racks of vinyl in London's backstreet record shops. I'm not addicted, I can give it up whenever I want. I just need to find that limited edition 7" single that the NME made single of the week. Maybe you've bumped into me in the queue for the bar at The Academy or The Astoria. There are thousands of us in London - I've seen all the regular faces in the record shops and at the gigs.

This blog is my attempt to write about the records that I love, the gigs I've been to and, well, anything else to do with music. Hopefully you'll find something here that makes you nod in agreement or rant in disagreement or maybe even laugh.
Wednesday, September 28, 2005
 
See Tickets/SMS where are my tickets (yes again!)

Yes another rant about See Tickets and Special Mail Services. Every time. EVERY TIME. Every time we have to deal with SMS it’s a stress and we have to rearrange deliveries etc.

The recent saga is as follows.  They tried to deliver some tickets to us last week and unsurprisingly we were at work.  They followed up with a letter and several text messages (all in the same day) to prompt me to arrange redelivery.

I was working from home on Monday and so I called them up on Saturday to try and arrange a delivery. No such luck – all of their ‘delivery slots’ were full.  Imagine the post office telling you this “Nah, sorry mate, can’t deliver your post today we’ve not got anymore space”.  OK, so our dyslexic postie may not get the right address more than 60% of the time, but at least he’ll have a go and try to deliver it.

And so we decided to have the tickets delivered to Annie at work, which has actually been reasonably stress free (considering the whole see/SMS service level).  Previous deliveries have been made before 9:30, so we were a little worried today when 4 o’clock rolled round and there was no sign of the greasy biker. In the 10 minutes that followed someone tried to deliver tickets to me, was told I didn’t work there and had pissed off.  A call to the SMS call centre indicated that the tickets should have been delivered to Annie.  So a right royal fuck up and we’ll have to get them redelivered another day, except we’re on holiday Friday so it’ll be next week before they can try again.

It’s an absolute bloody shambles and I can’t see it getting better.  See tickets are the biggest online ticket broker so it’s not as if we have a choice and they refuse to give us, the customers, the right to choose how and where we want the tickets delivered.

Comments: Post a Comment

Powered by Blogger

Archives
February 2004
March 2004
April 2004
May 2004
June 2004
July 2004
August 2004
October 2004
November 2004
December 2004
January 2005
February 2005
March 2005
April 2005
May 2005
June 2005
July 2005
August 2005
September 2005
October 2005
November 2005
December 2005
January 2006
February 2006
March 2006